Customer Feedback about Mansfield Building Society

Professional Service

We found the service received from all staff professional, courteous and efficient, very impressed.

Professional Service

Efficient and Effective

A very efficient and effective service. A very pleasant experience in this day and age where in many cases customer service is sadly lacking - well done!

Efficient and Effective

Helpful Staff

I have used a variety of Building Societies, the Mansfield stands above many others for efficiency and helpfulness of its staff.

Helpful Staff

Where We Improved: ISA Application

I originally sent an application form for my account using a generic form from website (not realising there was an ISA specific one). It perhaps could have been clearer, but was efficiently resolved by staff.

The Mansfield - We will ensure that all forms are clearly identified on the website and customers have easy access to the most appropriate savings application form.

Where We Improved: ISA Application