Customer Feedback about Mansfield Building Society

Where We Improved: Savings Interest Rates

I very much regret having to move my money...I shall miss the income but your new offer would pay a very poor monthly income.

January 2015

The Mansfield - In February 2015 we have introduced Exclusive 2 Year Fixed Rate Savings Bonds offering a higher rate of interest than our existing 2 Year Fixed Rate Savings Bond. Both of these have monthly income options.

Where We Improved: Savings Interest Rates

I Would Highly Recommend You

The service that I received from all staff but especially Debbie was great, I would highly recommend you to anyone.

January 2015

I Would Highly Recommend You

Straight Forward and Concise

Your staff gave me excellent straight forward concise information, especially Samantha and Laura. Very impressed with them. Thank you.

January 2015

Straight Forward and Concise

Where We Improved: Mortgage Application

Request for information was sent by letter which seemed to hold up the mortgage process request. A simple phone call and use of email would have provided a response in minutes.

The Mansfield - we have reviewed the mortgage application process and communication is being improved as a result.

Where We Improved: Mortgage Application