The Mansfield Building Society

Customer Feedback about Mansfield Building Society

Each month we survey customers who have opened or closed an investment account with us as well as customers who have taken out a mortgage with us. Below is a sample of the feedback that we've received.

If you would like to offer us feedback on our service, then we'd love to hear from you. Please call us or go to our contact us page to give us your views.

Responsive Service

I was really impressed, I requested application forms which arrived promptly. I returned them along with a cheque, I received a phone call within 24 hours of posting to say the cheque had arrived. Within 48 hours the whole thing was completed and I had passbooks in my hand. Well done.

April 2015

Responsive Service

Thoughtful and Helpful Attitude

I really appreciate the thoughtful and helpful attitude of everyone I have spoken to over the many years of membership. Thank you.

April 2015

Thoughtful and Helpful Attitude

Age Lending Criteria

You are the only Building Society that would consider my application in view of my age. Thank you.

March 2015

Age Lending Criteria

Face to Face Service

Nothing was too much trouble for the staff. A pleasant experience - face to face service and no call centres.

February 2015

Face to Face Service

Date printed: 23 April, 2017 23:40


The Mansfield Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Reference number 206049.
Member of the Building Societies Association.