Brokers Benefit from Secure Document Upload
Mortgage brokers submitting applications through the web can now benefit from our secure upload facility by sending supporting documentation online.
The enhancement marks a further step in a planned upgrade of our online process. It follows an update earlier this year, which delivered a significant reduction in the time taken to get new mortgage applications reviewed by our underwriting team.
The investment online also responds to the most recent results from our Broker Satisfaction Survey, where nearly 44% of respondents said they would use us more often if we improved our online services.
In the same survey, results showed that over 82% of respondents rated our service as good or very good when compared to other lenders.
Stuart Bryce, our Business Development Manager, said the latest enhancement is about improving service without compromising our commonsense underwriting approach.
He said, “Brokers continue to tell us that they value our approach to underwriting, assessing each case on its own merits, and would benefit from a streamlined online application process. This new development significantly improves broker access to our lending proposition, making it even easier to deal with us.
This latest enhancement demonstrates our commitment to the intermediary market, and the latest results from our Broker Satisfaction survey would suggest we’re on the right track.”
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