The Mansfield Building Society

Customer Feedback about Mansfield Building Society

Each month we survey customers who have opened or closed an investment account with us as well as customers who have taken out a mortgage with us. Below is a sample of the feedback that we've received.

If you would like to offer us feedback on our service, then we'd love to hear from you. Please call us or go to our contact us page to give us your views.

Telephone and post service as good as mainstream banks

The service I received - both via telephone and by post - was as good if not better than other main stream banks and building societies I have used and currently use."

November 2015

Telephone and post service as good as mainstream banks

Underwriters and mortgage needs

Sarah and Rebecca who have dealt with my slightly complex mortgage needs have been fantastic throughout the process.

November 2015

Underwriters and mortgage needs

Quick, efficient and friendly service

Quick, efficient and friendly service. Identity check must have been done electronically speeding up the service. Most efficient service I have ever received.

October 2015

Quick, efficient and friendly service

Personal touch much appreciated

I was very impressed to receive a phone call to confirm that all my application documents had been received by you and were in order. The personal touch was much appreciated, well done. Thank you.

August 2015

Personal touch much appreciated

Date printed: 19 February, 2018 08:09


The Mansfield Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Reference number 206049.
Member of the Building Societies Association.