How you can let us know if you’ve been the victim of a scam

If you think you’ve been the victim of a scam which has involved you sending money electronically from your Mansfield Building Society account to an account elsewhere, you need to let us know as soon as possible.

An Authorised Push Payment scam (APP Scam) is a form of Authorised Push Payment Fraud (APP Fraud) and it’s where a scammer convinces a person or a business to make a payment to a bank account that’s controlled by the scammer. There are three ways you can tell us that you’ve you been a victim of an APP Scam:

1. Complete our Online Claim Form below. It’s important that you answer all the questions with as much detail as you can.
2. Contact us by telephone. You can call us on 01623 636350 and we’ll complete the Form with you over the phone.
3. Call in to any of our branches. Our branch colleagues will complete the form with you in person.

For more information on APP Scam Payments, please head over to our dedicated webpage.

Victim Support

We understand how hard it can be when you’ve been the victim of a scam and we will support you through this process.  If you need to speak to someone about your situation and how you’re feeling, you can contact Victim Support which is an independent charity dedicated to supporting victims of crime.

You can find more information on how you can access their services on their website at victimsupport.org.uk or by calling them on 0808 1689 111.