You can contact us by completing the enquiry form or calling our friendly Mortgage Customer Service team on 0161 676340.

Alternatively, you can email us at mortgages@mansfieldbs.co.uk or call us on 01623 676340.

Unfortunately, we are currently unable to provide access to view your mortgage payments online, however if you complete the simple enquiry form, we will respond to your request as soon as possible.

Or alternatively, call our friendly Mortgage Customer Service team on 01623 676340.

All of our mortgage products allow the facility to overpay. The overpayment allowance will be set out within your most recent Mortgage offer and European Standardised Information Sheet.

If you would like to know what your overpayment allowance is for the year or what is remaining, please complete the simple enquiry form and we will respond to your request as soon as possible.

Or alternatively, call our friendly Mortgage Customer Service team on 01623 676340.

We offer different types of mortgage products with different interest rates. With some of these there may be a charge if you repay all or part of your loan within a certain period of time, we call these early repayment charges.

We’ll apply an early repayment charge if, before the end of the early repayment charge period you:

• repay all or part the loan
• ask and we agree to transfer of your loan to a new mortgage product
• repay before the date on the redemption statement

The charge will never be more than the maximum amount set out in your most recent Mortgage Offer and European Standardised Information Sheet (ESIS), and will be based on:

• whether you repay all or part of the loan
• the amount you owe when you make the payment.

Your most recent Mortgage Offer, ESIS and annual mortgage statement give details of any early repayment charges that apply to you.

If you are thinking of making an additional payment to your mortgage, or would like to repay your mortgage in full and would like to know what the early repayment charge would be, please complete the simple enquiry form and we will respond to your request as soon as possible.

Or alternatively, call our friendly Mortgage Customer Service team on 01623 676340.

If we email documents to you, we will password protect them to keep your personal information safe. Because we use randomly generated passwords, you will need to call us on 01623 676340 to obtain the password after answering  some security questions to ensure they remain secure.

Life happens and unforeseen events or the cost of living can sometimes impact our finances when we least expect it. If you are worried about making your mortgage payments, you should contact our friendly team of experts on 01623 676340 or use the FREEPHONE number 0800 092 8564. Our opening hours are 9am to 5pm.

Alternatively, you can email us at collections@mansfieldbs.co.uk who can discuss your circumstances and how we could help you.

Further information is available from our dedicated webpage ‘Worried you can’t make your payments?‘

We provide mortgage statements annually at our year end of 31 December. These are posted out in January each year. Duplicates are available subject to a fee of £5.00.

If you would like a duplicate statement, you can complete the enquiry form, we will be able to respond to your request as soon as possible.

Unfortunately, we do not provide interim statements. We can provide a manual breakdown of payments subject to a £10.00 fee.

If you would like an interim statement, you can complete the simple enquiry form, we will be able to respond to your request as soon as possible.

Or alternatively, call our friendly Mortgage Customer Service team on 01623 676340.

We will normally write to you 3- 4 months before your mortgage product is due to end with details of new products you are eligible for.

Alternatively, you can contact our Direct Sales team on 01623 676345 who will be able to discuss what products are available to you and the process to apply for them.

Or if you complete the enquiry form, we will respond to your request as soon as possible.

You can send funds to us through the bank system using the following details:

Payee: This is the name on the account with us, i.e. the name of the person or business you are trying to pay.  For example, John Smith OR JS Properties Ltd
Sort Code: 20-55-70
Account No: 10613185
Reference: Your mortgage account number

The reference is your mortgage account number. Please note that if you do not include this reference, we will have to return your payment.

If you would like to transfer your mortgage to a different property, please complete the simple enquiry form and we will respond to your request as soon as possible. Please ensure that you provide as much detail as possible.

Whilst we cannot transfer your mortgage to another property, you can apply for a new mortgage on another property if you move home. If an early repayment charge is applicable on your existing mortgage, we will waive this if the new mortgage is for at least the same amount as the existing one and completes at the same time as the existing mortgage is redeemed.

If you would like to do this, you will need advice and you will need to speak to your existing broker or our trusted partner Mortgage 1st, who are an independent mortgage broker and can help get the right deal for you. If you want to speak to Mortgage 1st, simply complete a new mortgage enquiry form and explain your circumstances in the comments box.

We do not generally hold title deeds for mortgages as the ownership of a property is registered at the Land Registry.

If your mortgage started after 2007 or your account number starts 204XXXXX we are unlikely to hold any title deeds. If you think we may have your title deeds and would like further information, complete the simple enquiry form and, we will respond to your request as soon as possible. Please ensure that you provide as much detail as possible.

Or alternatively, call our friendly Mortgage Customer Service team on 01623 676340.

Further details can be found at the Land Registry website using this link https://www.gov.uk/government/organisations/land-registry

You can request a redemption figure by using the enquiry form. Please include the date that you would like the redemption figure to and the reason for the request.

If you are a solicitor requesting a figure on behalf of a client, please provide the above information and full details for yourselves and your client.

Or alternatively, call our friendly Mortgage Customer Service team on 01623 676340.

We will normally write to you 3- 4 months before your mortgage product is due to end with details of new products you are eligible for.

Or if you complete the  simple enquiry form, we will be able to respond to your request as soon as possible.

There are a range of fees and charges that could be applied to the account. We list these in our tariff of charges leaflet.