If you have one of our savings accounts or are thinking of opening an account, here’s some general information on managing your account with us.

Making Payments

Whilst we offer a variety of payment methods, certain products have restrictions on the ways and the amounts that you can invest or access your funds.

Please check your individual account terms and conditions for information about access, additions and withdrawals.

Branches: We have branches available in Mansfield, Chesterfield, Sutton-in-Ashfield and Kirkby-in-Ashfield. For the latest opening hours please visit our branches page.

By post: If you want to make a payment by post, you can send a cheque to any of our branches. For security reasons we do not accept cash by post.

For both branch and postal payments, you will need to produce your passbook or provide your account number. Please make cheques payable to the name(s) of the account holder(s).

Electronic Transfers and Standing Orders:

If you would like to make a payment into your account with us from your Bank or another Building Society by Standing Order, CHAPS or other electronic transfer, our account details are as follows:

Bank: Barclays Bank plc

Payee: This is the name on the account with us, i.e. the name of the person or the business you are trying to pay. For example, John Smith OR JS Properties Ltd.
Sort code: 20-55-70
Account no.: 10613185
Roll or Reference no.*: This is your 8-digit Mansfield Building Society Account Number.

*Roll/Reference Number is your account number with The Mansfield. It’s an 8-digit number which is unique to you and MUST be provided. You can find this number in your passbook, on your online savings portal or on your mortgage statement or offer letter.

We do not collect payments by Direct Debit.

 

Clearing and Availability of Funds

The general conditions below apply to the clearing of funds by individual payment method.

Cheque payments: The central clearing cycle for cheques is three working days. Our normal practice is to allow withdrawals against a cheque seven working days after it has been paid in.

We generally calculate interest on a sum deposited by cheque from the day after we receive it.

Cash payments: Money paid into your account by cash will be available for withdrawal immediately after we receive it.

Electronic transfers: Money paid into your account by electronic transfer will be available on the same day if received by 1pm.

We generally calculate interest on a sum deposited in cash or by electronic transfer from the day we receive it.

All of the above are subject to individual account terms and conditions regarding interest, access and withdrawal.

 

Changing Your Name or Contact Details 

It is your responsibility to notify us of a change of name or contact details. You must also present your passbook to us so that we can update your details.

All notifications must be in writing and you should be prepared to produce evidence of any new name or address.

To change your details, we have a Standing Data Amendment Form, which you will need to complete and sign.

Clubs and businesses changing the signatories on their accounts will need to complete a New Mandate Amendment and supply minutes from the meeting where the changes were discussed. ID will be required for any new signatory.

 

Lost Passbooks

If you lose your passbook then we will not permit any withdrawals from the account until satisfactory evidence of identity is received and a replacement passbook has been issued. This is to protect you against possible fraud. We can issue a replacement passbook at a cost of £10.

Please contact us immediately either in branch or on 01623 676350 if you discover that your passbook has been lost or stolen.