The Mansfield Building Society

Customer Feedback about Mansfield Building Society

Each month we survey customers who have opened or closed an investment account with us as well as customers who have taken out a mortgage with us. Below is a sample of the feedback that we've received.

If you would like to offer us feedback on our service, then we'd love to hear from you. Please call us or go to our contact us page to give us your views.

Quick, efficient and friendly service

Quick, efficient and friendly service. Identity check must have been done electronically speeding up the service. Most efficient service I have ever received.

October 2015

Quick, efficient and friendly service

Personal touch much appreciated

I was very impressed to receive a phone call to confirm that all my application documents had been received by you and were in order. The personal touch was much appreciated, well done. Thank you.

August 2015

Personal touch much appreciated

Kirkby staff excellent

I conducted both accounts by telephone. Your staff at Kirkby were excellent, very friendly and professional. I would have no problems recommending you to my family and friends.

August 2015

Kirkby staff excellent

Flexible, cooperative and helpful approach

Mansfield was the only Building Society that could match my needs. I am nearing retirement and the staff took a flexible, cooperative and helpful approach. The staff were friendly, easy to talk to and listened carefully. They changed their offer through discussion and helpfully found the exact product.

August 2015

Flexible, cooperative and helpful approach

Date printed: 24 November, 2017 13:16


The Mansfield Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Reference number 206049.
Member of the Building Societies Association.